Forgot password

Initiating password reset

Navigate to the password reset page:

• Click Forgot password on the login page, or
• Visit https://app.cranecloud.io/forgot-password directly.

Enter your email

• Provide the email address associated with your Crane Cloud account

This must match your registration email exactly

What to expect

If email is not found

• Error Message: Invalid user, please create an account

This means you don't have an account with this email

• Solution:
  • Visit https://app.cranecloud.io
  • Create a new account if you haven't registered before
  • Double-check for typos in your email

If email is valid

• You will receive a password reset link via email

Important timeline:

• The reset link is valid for 24 hours only
• After 24 hours, you'll need to request a new link

Setting your new password

• Click the reset link in your email
• You will be directed to a password update page
• Enter and confirm your new password
• Save the changes to update your password
• You can now log in with your new password

Link expiration

If your reset link expires:

• You will see an expiration notice
• You will be directed to a page to request a new link
• Simply enter your email again
• A fresh reset link will be sent

Important notes

• Reset links are single-use only
• Always ensure you're using your registered email address
• Complete the password reset process within 24 hours
• Keep your new password secure

Need help? Contact our support team info@cranecloud.io if you encounter any issues during the password reset.